Kilima KTTC — Privacy Policy
Website: kilimakttc.com Contact: info@kilimakttc.com Last updated: 24 March 2026
1. Introduction
Kilima KTTC (“we”, “us”, “our”) is committed to protecting the personal information of individuals who interact with us through our website at kilimakttc.com (“the Website”) and through our business operations.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what your rights are in relation to your information. It applies to all personal information collected through the Website, including via our contact form, WhatsApp communications, and email enquiries.
By using the Website or submitting an enquiry, you acknowledge that you have read and understood this Privacy Policy.
2. Legal Framework
This Privacy Policy is governed primarily by the Protection of Personal Information Act 4 of 2013 (POPIA) of the Republic of South Africa. POPIA regulates the processing of personal information and sets out the rights of data subjects and the obligations of responsible parties.
Kilima KTTC acts as the Responsible Party in terms of POPIA in respect of personal information collected through the Website and in the course of its business operations.
3. What Personal Information We Collect
We collect personal information that you voluntarily provide to us when you interact with the Website or contact us directly. This may include:
Contact and identification information:
- Full name
- Email address
- Phone number or WhatsApp number
- Country of residence or business operation
- Job title or role (where provided)
- Company or organisation name (where provided)
Communication information:
- The content of messages, enquiries, or correspondence you send to us
- The subject matter of your enquiry (e.g. technology consulting, product enquiry, careers)
Website usage information (collected automatically):
- IP address
- Browser type and version
- Pages visited and time spent on the Website
- Referring website or source
- Device type and operating system
We do not knowingly collect sensitive personal information (as defined under POPIA, including health, financial, or biometric data) through the Website.
4. How We Collect Personal Information
We collect personal information through the following means:
- Contact form submissions on the Website
- Email correspondence sent to info@kilimakttc.com
- WhatsApp communications initiated by you using our published numbers
- Cookies and analytics tools installed on the Website (see Section 9)
- Business interactions including meetings, events, and referrals
5. Why We Collect and How We Use Personal Information
We process personal information only for specific, lawful purposes. The purposes for which we collect and use your personal information are:
| Purpose | Lawful Basis |
|---|---|
| Responding to your enquiry or request | Consent / Legitimate interest |
| Providing services you have engaged us for | Contractual necessity |
| Sending service-related communications | Contractual necessity |
| Maintaining records of business interactions | Legal obligation / Legitimate interest |
| Improving the Website and user experience | Legitimate interest |
| Complying with applicable legal obligations | Legal obligation |
| Careers and recruitment processing | Consent |
We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.
6. Marketing Communications
Kilima KTTC does not send unsolicited marketing emails or messages. If you have made an enquiry or engaged with us and we believe a follow-up communication is relevant to your expressed interest, we may contact you in relation to that matter.
If at any point you no longer wish to receive communications from us, you can notify us at info@kilimakttc.com and we will cease contact within a reasonable period.
7. Sharing of Personal Information
We do not sell, rent, or trade your personal information to third parties.
We may share your personal information in the following limited circumstances:
7.1 Service Providers and Operators
We may share information with trusted third-party service providers who assist in operating the Website or our business, including web hosting providers, email service providers, and analytics platforms. These parties act as Operators under POPIA and are required to process information only on our instructions and with appropriate safeguards in place.
7.2 Partner and Supplier Referrals
Where your enquiry relates to a specific product or solution from a third-party supplier (such as OFIL Systems), we may need to share relevant information with that supplier to facilitate your enquiry. We will only do so with your knowledge in the context of the enquiry.
7.3 Legal Requirements
We may disclose personal information where required to do so by applicable law, court order, or regulatory authority, or where necessary to protect the rights, property, or safety of Kilima KTTC, our clients, or others.
7.4 Cross-Border Transfers
Kilima KTTC operates across multiple African countries. Where personal information is transferred outside of South Africa, we will take reasonable steps to ensure that the recipient country or organisation provides an adequate level of protection for personal information, in accordance with Section 72 of POPIA.
8. Retention of Personal Information
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
- Enquiry and contact information: Retained for up to 3 years from last interaction, unless an ongoing business relationship exists
- Careers submissions: Retained for up to 12 months unless you are engaged, in which case standard employment records retention applies
- Website analytics data: Retained in accordance with the analytics platform’s data retention settings (typically 14 months for Google Analytics 4)
When personal information is no longer required, we will take reasonable steps to destroy or de-identify it securely.
9. Cookies and Website Analytics
The Website uses cookies and similar tracking technologies to improve functionality and understand how visitors use the Website.
Types of cookies we use:
| Cookie Type | Purpose |
|---|---|
| Essential cookies | Required for the Website to function correctly |
| Analytics cookies | Collect anonymous usage data to help us improve the Website (Google Analytics 4) |
| Preference cookies | Remember your settings and preferences |
Google Analytics 4: We use Google Analytics 4 to collect anonymised data about Website usage. This includes pages visited, session duration, and general geographic location (country level). IP addresses are anonymised. Google’s data processing terms apply. You can opt out of Google Analytics tracking via the Google Analytics Opt-out Browser Add-on.
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Website.
10. Security of Personal Information
We take reasonable technical and organisational measures to protect personal information in our possession against loss, misuse, unauthorised access, disclosure, alteration, and destruction.
These measures include secure email communication, restricted access to personal data within our organisation, and use of reputable third-party service providers with appropriate security standards.
No method of transmission over the internet is completely secure. While we take reasonable precautions, we cannot guarantee absolute security and accept no liability for unauthorised access beyond our reasonable control.
11. Your Rights as a Data Subject
Under POPIA, you have the following rights in relation to your personal information:
- Right of access: You may request a copy of the personal information we hold about you.
- Right to correction: You may request that we correct inaccurate or incomplete personal information.
- Right to deletion: You may request that we delete your personal information where there is no lawful reason for us to continue processing it.
- Right to object: You may object to the processing of your personal information on grounds relating to your particular situation.
- Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
- Right to complain: You have the right to lodge a complaint with the Information Regulator of South Africa if you believe we have processed your personal information in violation of POPIA.
To exercise any of these rights, contact us at info@kilimakttc.com. We will respond within a reasonable timeframe and no later than 30 days from receipt of your request.
12. Information Regulator
The Information Regulator of South Africa oversees compliance with POPIA. If you are not satisfied with our response to a complaint or believe we are processing your information unlawfully, you may contact the Information Regulator:
Information Regulator (South Africa) Website: www.inforegulator.org.za Email: inforeg@justice.gov.za
13. Children’s Privacy
The Website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided personal information through the Website, please contact us at info@kilimakttc.com and we will take steps to remove that information.
14. Third-Party Websites
The Website may contain links to third-party websites, including supplier and partner sites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party websites you visit.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational circumstances. The revised policy will be published on the Website with an updated effective date. We encourage you to review this policy periodically.
Material changes that significantly affect your rights will be communicated more prominently where reasonably practicable.
16. Contact and Complaints
For any questions, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
Email: info@kilimakttc.com Website: kilimakttc.com
We will acknowledge your communication and respond within 30 days.
